Customer Service

Each item from thegripster.com is individually handmade by our parter who fabricates high quality climbing holds. Quality is important to us. We will ship your product within 2 business days of your order, usually sooner.

Privacy & Security

Your information is safe with us, we promise not to share or sell your private information to anyone for any reason ever. It's that simple! Our online ordering and checkout area uses 2048 bit Industry Standard SSL Certificate with256 bit encryption so your credit card information is safe as it traverses the inter-webs.

Our website does not store any of your credit card information at all. The credit card information is ported over to our trusted Payment gateway processor so we can never see or access the credit card information that you enter into our site. The only information we store is your name, email address and shipping/billing information.

Returns & Replacements

The Gripster is covered by a no questions asked 1 year warranty against manufacturing defects and faults. It's is also covered by a lifetime replacement warranty against breakages. If you break your Gripster while training on it in the intended way you are superman and your strength is beyond that of any mere human. In this case, we will happily replace it, not that you need it with that kind of strength.

Ordering

If you have any questions regarding ordering please contact us via our contact form in the main navigation or our site (on the left). You can also use this form if you would like to initiate contact to apply for a retailers contract.

Viewing Orders

You can check the status of your order on our site under your account page. Just log in with the username and password you used to sign up with when you ordered.

Updating Account Information

You can update your account information anytime on our site.

International Shipping

We are pleased to offer international shipping to our customers. All orders are shipped via USPS (United States Postal Service) or UPS (United Parcel Service). We accept orders to PO Boxes or APO addresses.

International Shipping Rates

To calculate international shipping rates please add the products you wish to purchase to cart and proceed to the checkout page. Once on the checkout page you can enter your address to calculate the shipping cost. You can follow this process prior to making any purchase and decide if you want to place your order. If you decide to place the order please proceed with the checkout process.

Please note that USPS is the most competitive shipping provider for international shipping

For more information on international shipping rates please see the Ordering Information page

For more information on order time frames please see the Ordering Information page

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